Repeat Prescriptions

PLEASE NOTE THAT YOU WILL NO LONGER BE ABLE TO ORDER YOUR PRESCRIPTIONS THROUGH OUR WEBSITE.  PLEASE CONTACT RECEPTION WHO WILL PROVIDE YOU WITH ANOTHER WEBSITE PROVIDER AND A PASSWORD WHICH WILL ENABLE YOU TO ORDER THROUGH OUR CLINICAL SYSTEM.

 IMPORTANT INFORMATION REGARDING CHANGE TO REPEAT PRESCRIPTION REQUESTS

This will take effect from the 28^th of February 2023

• As of 28^th February 2023 we will no longer be taking routine repeat prescriptions over the phone.

• We have created an alternative route to request prescriptions in the form of a dedicated email address to replace phone calls

• We will remain flexible for housebound, disabled or elderly patients who cannot use a electronic or paper method of requesting routine repeat prescriptions

• Medications not listed on your repeat medication list can still be requested by phone and likely discussion with clinician in order to put onto routine repeat if appropriate

 New Process for Routine Repeat Prescriptions

(Turn around time remains 2 working Days)

Preferred, easiest and quickest – Online electronic requesting through online access through the practice website. Speak to a receptionist to sign up for online prescriptions

New method to replace phone – Please email prescriptions.thebanks@nhs.net listing the medications you need off your repeat medication list

Traditional method – You can still tick the items on the right (white) side of your repeat prescription and deposit in the reception box or letterbox outside

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

Please allow 2 working days, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.